Information We Collect

If you reach out for corporate floral design or gift services, we gather information you willingly provide. This may include your name, company name, email, phone number, delivery addresses, and any specific preferences for your floral requirements. Payment details are also collected when you place orders, though processing occurs securely via our payment partners.

For corporate clients, we may obtain extra business details like company registration information, preferred delivery timelines, and budget guidelines to tailor our service to your organization's needs.

When you visit our site, we automatically gather technical data such as your IP address, browser type, device details, and your navigation through the site. We use this information to optimize performance and understand how clients discover our services.

How We Use Your Information

We mainly use your personal data to complete flower orders and deliver high-quality customer service. This involves processing orders, coordinating shipments, designing personalized arrangements, and keeping you informed about your service needs.

We also leverage information to enhance our offerings and user experience on the site. This helps us determine which corporate floral services are most beneficial to clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

BrookValeHarbor respects your privacy and does not sell your personal data to others. We share information only when necessary to deliver our services or when required by law.

We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.

We may disclose information when required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We regard the protection of your personal data as a priority and deploy suitable technical and organizational safeguards to guard it. This covers secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no Internet transmission method is totally foolproof. We continually enhance our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit the processing of your personal data.

To exercise these rights, contact us via the details at the end of this policy. We will reply to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was gathered.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie settings in your browser preferences. However, turning off certain cookies may impact how the site functions. For detailed details about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy applies only to BrookValeHarbor and our site. We are not responsible for the privacy practices of external websites.

We invite you to review the privacy policies of any external sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.